InterSystems Ideas

Have an idea, suggestion, or something that doesn’t work as expected in InterSystems products or services? Share it here on the InterSystems Ideas Portal.

The Ideas Portal is where community members can propose improvements, report bugs, and help influence the product roadmap across InterSystems products and the overall developer experience. 22% of submitted ideas are implemented by InterSystems or members of the Developer Community.

💡 Ideas and bugs are both welcome, no matter how big or small. You can submit feature requests, usability improvements, workflow suggestions, and bug reports. Whether you’re an experienced expert or just getting started, your fresh perspective is valuable.

🛠️ About bugs and fixes. If you have access to InterSystems WRC, please submit bugs there for immediate action. Bug reports submitted through the Ideas Portal are reviewed and tracked, but do not guarantee immediate resolution.

Start by sharing what could be better - the community and our teams will help take it from there.

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Status Future consideration
Categories InterSystems IRIS
Created by Steve Pisani
Created on Jun 5, 2024

RELATED IDEAS

Open-sourcing Gen-AI based solution or framework for service support.

Analysing the incoming service or incident requests from the field, against previously logged and resolved cases is a great tool for support staff. There are many tools here, mostly looking for key words in text - however, leveraging Large Langauge Models, and a RAG framework could improve this a lot.
An advisor could theoretically be provided with anything from a solution to the problem, to steps to reproduce or questions to ask of the customer.

I know that Internally - InterSystems may be working such a product to further improve the WRC experience.

My Idea - which I am submitting here is to make such a tool open-source, or, developed as a template or framework in a way that all InterSystems Partners would benefit and use with their own help desks - after all - InterSystems Partners run their own service and support facilities for their end users and would also benefit from this functionality.

  • ADMIN RESPONSE
    Sep 12, 2024

    Thank you for submitting the idea. The status has been changed to "Future consideration".

    Stay tuned!

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