Ability to abort a specific message from message viewer or visual trace page

Description

It would be really useful to have the ability to abort a specific message from the queue via management portal Message viewer page or Visual trace page.

Audience

System managers, Support and maintenance team

Problem

Sometime a bad message could get stuck in the queue due missing a required data item or some other reason. When the queue is really big and you abort the first message queue starts clearing but there may more messages with similar problem in the queue and the queue will stop processing again. It becomes a support/ maintenance issue until the issue is resolved in the source as someone will have to keep monitoring and aborting the message.

Impact

Ability to abort single message or multiple message via queues page exist in HealthShare but the details available via queue page or ability to search in the queue page is very limited, especially when a large number of messages are queued.

Ability to abort a specific message from message viewer will be really useful as the search based on different (built in and user define search table) criteria makes it a lot easier to identify a specific message that need to be aborted ( may be it is malformed message, missing mandatory data etc).

Also Message viewer already has the ability to select the specific messages and handle operations like export so hopefully adding the ability to abort won't be too difficult. It will make things a lot easier in a lot of scenarios.

Example scenario

Main EPR system register a patient with patient name or address a special character or missing mandatory data item expected by a receiving system. As the patient progress through their workflow in EPR multiple messages with same issue is generated and creates queue in the interface until the issue is resolved in the EPR system which could take sometime as the EPR data quality team may need to review and fix the record. During this time multiple bad messages gets in the queue and cause the queue to get stuck repeatedly. Support team will have to keep monitoring and aborting the message every time it get stuck. Also causes delay for other patient messages. Having the ability to search and delete multiple messages would be a great help in this scenarios.

Thank you