From a customer perspective, it is frustrating not to know up to date information about the status of a JIRA and therefore it is suggested that a contextual link is added to IService to allow a customer to link to the JIRA information would save time for ISC colleagues in replicating this information and allow the information regarding the JIRA such as development notes. From a customer perspective, this will manage expectations and also allow customers to understand what has been developed rather than having surprises once the JIRA has been received.
Nov 21, 2022
Thank you for submitting the idea. The status has been changed to "needs review".